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Privacy Policy

HomePrivacy Policy

1. Definitions

The following definitions apply throughout this Privacy Policy:

  • Account: A profile created by you to place orders, track purchases, and manage your personal information on our Service.
  • Company: Refers to Celestial Artifacts, also referred to as “we,” “us,” or “our.”
  • Cookies: Small text files stored on your device that help our website remember your preferences, improve functionality, and enhance your browsing experience.
  • Personal Data: Any information that identifies or can be used to identify you, including your name, email address, phone number, shipping address, or payment-related details.
  • Service: The Celestial Artifacts website, including all related features, online ordering, customer support, and associated services provided by us.
  • Service Provider: Any trusted third-party company or individual engaged by us to support the operation of our Service, such as payment processors, shipping partners, website hosting providers, or analytics services.
  • Usage Data: Information collected automatically when you use our Service, such as your IP address, browser type, device information, operating system, pages visited, time spent on pages, and other diagnostic or analytical data.

2. Information We Collect

2.1 Personal Data You Provide

When you browse our rings, pendants, bracelets, and necklace collections, place an order, create an account, or contact us, we may collect the following information:

  • Your name
  • Email address
  • Phone number
  • Delivery address, city, state, and PIN code
  • Order and payment details, processed securely through our trusted payment partners

2.2 Usage Data

When you use our website, our servers and analytics tools may automatically collect certain information, including your IP address, browser type, pages visited, date and time of your visit, device information, and diagnostic data related to your use of the Service.

2.3 Cookies

We use cookies and similar tracking technologies to keep items in your shopping cart, remember your sign-in preferences, and understand how customers use our website.

You can configure your browser to refuse cookies; however, some features of the Service may not function properly if cookies are disabled.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and deliver your orders for our rings, pendants, bracelets, and necklaces.
  • To create, maintain, and manage your account.
  • To respond to your enquiries and provide customer support.
  • To send order updates, promotional offers, and new collection announcements. You may opt out of marketing communications at any time.
  • To improve our website, products, services, and overall shopping experience.
  • To detect, prevent, and address fraud, security concerns, and technical issues.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With payment processors, courier and delivery partners, hosting providers, and IT service providers who help us operate our Service and are required to maintain the confidentiality and security of your information.
  • Legal Requirements: When necessary to comply with applicable laws, regulations, court orders, legal processes, or valid requests from government authorities.
  • Business Transfers: If Celestial Artifacts is involved in a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of the transaction.
  • With Your Consent: For any other purpose where you have provided your specific consent to share your information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy. This may include completing orders, processing returns or refunds, providing customer support, and complying with applicable tax, accounting, and legal requirements under Indian law.

Usage data is generally retained for shorter periods unless it is required for security purposes, to prevent fraud, resolve technical issues, or comply with legal obligations.

6. Data Security

We use reasonable technical and organisational safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal data.

7. Your Rights

You may request to access, correct, or delete the personal data we hold about you by contacting us using the details provided below.

Please note that we may need to retain certain information where we have a legal or regulatory obligation to do so.

8. Children’s Privacy

Our Service is not directed at children, and we do not knowingly collect personal data from children without appropriate legal authorization or consent.

If you believe that a child has provided us with personal data, please contact us so that we can review the information and take appropriate action.

9. Links to Other Websites

Our Service may contain links to third-party websites, including social media platforms, payment partners, and other external services.

We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage you to review the privacy policies of those websites before providing them with your personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.

Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: