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Refund & Returns Policy

HomeRefund & Returns Policy

At Celestial Artifacts, we take great care in packing every ring, pendant, bracelet, and necklace before it leaves our store. As our jewellery is individually handled and shipped across Hyderabad and beyond, we have established the following Return & Refund Policy to ensure a clear and fair process for our customers.

1. Returns Are Accepted Only for Damaged Items

We accept returns only when a jewellery item arrives damaged. The damage must be clearly visible in the unboxing video provided by the customer.

Returns are not accepted for reasons such as change of mind, incorrect selection, or personal preference unless otherwise required by applicable law.

2. Record Your Unboxing Video

Customers must record a continuous and unedited unboxing video from the moment the parcel is received from the courier.

The video should clearly show:

  • The outer packaging and shipping label
  • The condition of the package before opening
  • The complete unboxing process
  • The jewellery item and any visible damage

The unboxing video serves as the primary evidence for verifying a damage claim.

3. Contact Us Immediately

If your order arrives damaged or an item is missing, please contact us as soon as possible through WhatsApp at +91 79955 07397.

Please provide your order details along with the unboxing video and clear photographs, if requested.

Prompt reporting helps us review and resolve your claim as quickly as possible.

4. Verification of the Claim

Once we receive your unboxing video and supporting information, our team will review the claim.

If the damage is verified and the claim meets the requirements of this policy, we will initiate the return and refund process.

5. Returning the Damaged Item

After your claim has been approved, we will provide you with the return address and instructions for sending the damaged jewellery item back to us.

Please do not send any product back before receiving confirmation and return instructions from our team.

6. Refund

Once the returned item is received and verified, we will process a refund for the eligible order value, including the shipping charges paid for the original order.

The refund will be processed through the applicable payment method or payment channel, subject to the processing timelines of the relevant payment provider.

7. Important Conditions

  • Returns are accepted only for products that arrive damaged and meet the verification requirements.
  • A continuous, unedited unboxing video is required for damage claims.
  • Customers should contact us promptly after receiving a damaged or incomplete order.
  • Products must be returned in accordance with the instructions provided by Celestial Artifacts.
  • Refunds will be processed only after the returned product has been received and verified.
  • We reserve the right to reject claims that do not meet the requirements of this policy.

8. Contact Us

For return, refund, or damaged-product assistance, please contact us: